Frequently Asked Questions

Q1#: Are you a factory?

A: Yes, We have more than 12,000 m2 workshop located in Wuxi City, Jiangsu Province. 
We are one of biggest factories who focus on SMD LED,IR LED,UV LED, DIP LED , IR TOUCH FRAME,IR PCBA,IR receiver, IR VCSEL in China.

Q2#: Could you please send me the free sample, so that I could see and check its quality?

A: Yes. We could offer free samples 1-50 pcs.  

Q3#: Can you accept OEM and ODM order?

Yes. We accept OEM and ODM orders. 
We have large quantities of products in stock for normal models. 
For OEM/ODM models, it will take some time to make it.

Q4#: Do you support drop shipping and how much is the shippping cost?

Yes, we support drop shipping. You should leave the receiver's information when you place the order, then we will send the goods according the address you have left.

The shipping cost are based on your order's volume and weight, and it can be calculated.

Q5#：All the pictures are real photo?

Yes, the pictures of all products on this page are 100% real.

Q6#： How about the quality ?

ArkTech is one of biggest manufacturer on SMD LED, DIP LED, IR LED,UV LED，IR touch frame, IR PCBA in China.
Our products have been exported to more than 30 countries since the year 2003.

Q7#： Is there any custom duty and import tax?

Due to different policy in different countries, there might be some custom duty and import tax, 
but it is not considered in the price and should be paid by yourself. We are not responsible for any custom duty and import tax.

Q8#： Do you offer guarantee for the products?

Yes,We offer 3 years warranty to our products.

Q9#： How long of your delivery time?

5-7 days for samples, 2-3 weeks for mass order.

Q10#： Can you provide customization and OEM service?

Yes, we offer customization and OEM service, please tell us your requirements clearly.

Q11#： What chip you usually use for your led?

Basically, we use Sanan and Epistar chip. 
We will choose suitable chip for different leds.

Q12#： What is your main products?

We make various IR LED, UV LED,Dip led, Grow led,UV LEDs,IR Touch frame,VCSELLED PCBA. 

Q13#： Will you deliver the right goods as ordered? 

Yes, The core of our company cuiture is honesty and credit. 
We warmly welcome customers to visit our.
We protect the customer’s design, sales area competition, ideas of design and all of your provate information.